How can we help?
Everyone has the documentation and the public issue tracker. Business customers also get email support with a reply within two business days, and Enterprise customers have a named contact and an SLA.
Documentation
Installation, day-to-day operations, identity providers, guardrails and the API reference. Every gateway also serves the docs at /docs.
Issue tracker
Report bugs and request features for the product. It's public and searchable, and you don't need an account to read it.
Security
If you've found a vulnerability, please report it privately. We'll acknowledge it within two business days and publish an advisory alongside the fix.
Contact support
It helps to include your gateway version (under Admin → System) and, for licensing questions, the license ID that starts with JNS-. Please don't send API keys or captured traffic through this form.
Business and Enterprise customers: sign in to the portal first so your ticket is linked to your organization and handled at your support level.